LEGAL NOTICE

The purpose of this information, regulations and conditions (together known as “Legal Notice”) is to regulate, where applicable, the use of the websites that NATURHOUSE FRANCHISING COMPANY LTD (hereinafter, “Naturhouse”) makes available to the public in order to comply with the legal obligations in this respect.

ABOUT NATURHOUSE FRANCHISING COMPANY LTD

WEBSITES AND DOMAINS

Naturhouse operates online, providing its services on the following domains.

VERY IMPORTANT Some services offered on the Naturhouse websites may be subject to specific conditions and instructions which, when applicable, replace, complete and/or modify this Legal Notice and which must be accepted by the User before starting to use the corresponding service.

You accept that your access or use of the website may be cancelled without prior warning.

FUNCTIONALITY OF THE NATURHOUSE WEBSITES

Naturhouse reserves the right to modify, at any moment, these conditions of use and any other specific conditions.

Naturhouse does everything within its power to provide accurate information on its websites without any typing errors. In the event that an error of this type occurs, at all times against the will of Naturhouse, it will be corrected as soon as it is detected, without accepting any form of liability for losses that may result from these errors or information omitted from the websites.

If any clause included in these general conditions is declared totally or partially null or ineffective, such nullity or ineffectiveness will affect only this provision or the part thereof that is null or ineffective; all other general conditions will remain in force and the null and ineffective provision considered totally or partially excluded

GENERAL INFORMATION (IDENTIFICATION AND CONTACT DETAILS)

NATURHOUSE FRANCHISING COMPANY LTD

257 OLD BROMPTON ROAD, EARL’S COURT, LONDON, ENGLAND, SW5 9HP

Company No.: 06797934

VAT No.: GB 986441088

You can contact us, or visit us at our offices, in the following ways:

  • By email at customerservice@naturhouse.co.uk
  • By phoning customer services: +44 7951 207517.

LIABILITY DISCLAIMER

It is very important, for your own awareness, to read the Liability Disclaimer that we provide here.

ABOUT THE USERS

Access and/or use of the Naturhouse websites by a person means they become a user (hereinafter, “User”). By using and accessing the different Naturhouse websites the User accepts the Terms and Conditions of Use of the Naturhouse websites. These Terms and Conditions are listed below.

Users of the Naturhouse websites shall carefully read this Legal Notice every time they intend to use the websites because the websites and the conditions of use included in this Legal Notice may have changed.

CONDITIONS OF USE OF THE NATURHOUSE WEBSITES

The Naturhouse websites provide access to a range of content (services, information, data, etc.). The User assumes liability for their use of the Naturhouse websites. Therefore, the User is liable and undertakes to use the content and services provided by Naturhouse through the Naturhouse websites correctly. In particular, the User undertakes not to use them in actions that may:

  • Incur criminal or illegal activities according to the UK, European and Spanish legal systems.
  • Violate UK and international legislation regarding intellectual and industrial property.
  • Spread racist, xenophobic and illegal pornographic content or content that sympathises with terrorists or violates human rights.
  • Cause damage to the computer systems of Naturhouse, its suppliers or third parties.
  • Introduce or spread malicious software, computer viruses or any other hardware or software that may cause damage as mentioned in the previous point.
  • Try to access or, where applicable, use the accounts of other Users and modify or use their data.

AGE OF THE USERS

The Naturhouse websites do not have offensive content or content which is unsuitable for minors. However, Users under 18 years old are not permitted. If the User is a minor, it is recommended that, where applicable, they be supervised by a legal guardian or someone who is of legal age.

In respect of the applicable legislation, Naturhouse prohibits people below 18 years of age or legally disqualified persons from contracting or reserving products and/or services.

LIABILITIES

LIABILITIES OF THE USER AND OF NATURHOUSE

The User is the only person liable for the offences that may occur or the losses that may be caused by improper use of the Naturhouse websites, and Naturhouse shall be exempt from any form of liability that may arise from the actions of the User.

USER REGISTRATION

In order to access certain services, the User must be REGISTERED. The User is liable for safeguarding the password used in order to avoid identity fraud on the Naturhouse websites to which they have access as a registered User.

Moreover, the User declares that all the personal information they provide in order to access or while using the Naturhouse websites is genuine, complete and accurate, and the User undertakes to keep this information up to date when they use the provided services on subsequent occasions.

If the User provides inaccurate, false, incomplete or out-of-date information, or if we suspect, at our discretion, that this information is inaccurate, false, incomplete or out of date, we reserve the right to suspend or cancel their account and prohibit them from using the website, or any part of the website, at that moment or in the future.

We reserve the right to cancel any account if a purchase is considered unauthorised or fraudulent, or if the charges on a credit card are disputed. You accept that we may cancel or suspend your access to all or part of the website, with or without prior warning, for any conduct that, at our exclusive discretion, we believe breaches any part of this agreement, laws and regulations or that is detrimental to other Users or us and our affiliates.

The following provisions will survive the termination of the agreement between yourself and us, including: The Privacy Policy, Liability Disclaimer and Others.

Data sent to or entered into the Naturhouse website by the User, or data which is issued, is protected by the most up-to-date electronic security techniques on the internet. Moreover, the data provided and stored on our databases is also protected by security systems that block access for unauthorised third parties. Naturhouse puts maximum effort into providing the most up-to-date systems to ensure these security systems are effective.

INTELLECTUAL PROPERTY OF THE WEBSITE CONTENT.

All the elements on the website, as well as their structure, design and source code, are owned by Naturhouse and are protected by the intellectual and industrial property regulations.

It is prohibited to reproduce, totally or partially, the website content, or modify and/or distribute it without citing its origin or requesting prior authorisation.

Naturhouse shall not assume any liability for use of the website content by third parties and may exercise all of the corresponding civil and criminal actions in the event of a breach of these rights by the User.

LINKS

This website includes links that enable the User to access external websites. In the event that the User uses these links, Naturhouse informs them that Naturhouse does not exercise any form of control over these websites, their content or the possibility that these websites may collect data regarding users' internet activity, including those carried out on our own website.

Under no circumstances shall Naturhouse assume any liability for the content of any link belonging to an external website, nor do they guarantee the technical availability, quality, reliability, accuracy, extent, veracity, validity and legality of any material or information contained at any of these hyperlinks or other websites.

If any User has knowledge of links that redirect to websites whose content or services are illegal, harmful, degrading, violent or immoral, we would be grateful if you could contact Naturhouse with this information so we may proceed to eliminate this link.

All activity carried out on the websites that are not owned by Naturhouse is regulated by the regulations and conditions of those websites. Therefore, we recommend that, before use, Users inform themselves of these regulations and conditions in the legal notice, or similar, of the websites outside of the direct control of Naturhouse.

PRIVACY POLICY

Privacy and security are our main priorities. View our Privacy PolicyPrivacy Policy, which will apply to the personal data obtained or provided by yourself.

LIABILITY LIMITATIONS

Under no circumstances shall Naturhouse, nor any of its directors, employees, shareholders, subsidiaries, agents, successors or assignees, nor any of the parties involved in the creation, production or transmission of this website, be liable for any direct, indirect, special, punitive, incidental or resultant losses (including but not limited to those which result in the loss of profits, loss of data or business interruption) which arise from use, inability to use or unavailability of the website, or from use of this website, any website connected to this website or the materials, information or services featured on any or all of these websites, whether they are based on guarantee, contract, tort or any other legal theory and whether or not the possibility of such losses has been notified. The aforementioned liability limitations will not be applied inasmuch as the law prohibits. Please refer to your local and state laws for such prohibitions. In the event of any problem with this website or any content, you accept that your only option is to stop using this website. In the event of any problem with the products or services bought on or through this website, you accept that the only way to seek a return and refund of these products or services is in accordance with the returns and refunds policies published on this website.

PASSWORD AND USER SECURITY

If you are a registered User on this website, you will be completely liable for keeping your password and the information from your user account confidential. In the event of unauthorised or unknown use of your account, or any known or suspected breach of security, including loss, theft or unauthorised dissemination of your password or that of another person, you shall notify us immediately; validity, compliance and interpretation of the agreement shall be regulated and interpreted in accordance with United Kingdom laws, without regard to any choice of law or conflict of laws.

RESOLUTION OF COMPLAINTS AND CONFLICTS

To the maximum extent permitted by law, you and Naturhouse agree to arbitrate any dispute or claim that may arise from or be related to, in any way, this agreement, including but not limited to claims based on contract, tort, negligence, legal or regulatory provisions. BOTH PARTIES WAIVE THEIR RIGHT TO DEMAND A TRIAL AND TO HAVE ANY DISPUTE, CLAIM OR CONFLICT HEARD BEFORE A JUDGE OR JURY.

YOU AND NATURHOUSE EXPRESSLY AGREE TO ARBITRATE ANY DISPUTE, CLAIM OR CONFLICT THAT MAY ARISE FROM OR BE RELATED TO, IN ANY WAY, THIS AGREEMENT. THIS ARBITRATION AGREEMENT ALSO APPLIES TO THRESHOLD ARBITRATION ISSUES, INCLUDING ISSUES RELATED TO THE AGREEMENT, WHETHER OR NOT THEY ARE INADMISSIBLE OR ILLEGAL, AND TO ANY DEFENCE FOR THE ARBITRATION. YOU ALSO AGREE THAT ARBITRATION MAY ONLY BE BROUGHT IN YOUR OR OUR INDIVIDUAL CAPABILITIES, NOT AS A COLLECTIVE OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT COMBINE MORE THAN ONE INDIVIDUAL CLAIM OR CLAIM FROM AN ENTITY, AND MAY NOT PRESIDE OVER OR BE DIRECTLY RELATED TO, IN ANY OTHER WAY, ANY FORM OF COLLECTIVE OR REPRESENTATIVE PROCEEDINGS.

The mutual agreement between you and Naturhouse to arbitrate any and all disputes, and to do so on an individual basis, rather than taking it to court or any other legal body, provides the mutual consideration for this arbitration agreement.

Either party may exercise the right to arbitrate by providing the other party with written notice of any and all claims forming the basis of this right, and ensuring there is sufficient detail to inform the other party of the content of these claims. In no event shall the arbitration request be made after the date on which the applicable statute of limitations would prohibit instituting legal or equitable proceedings based on these claims.

Unless you and Naturhouse agree otherwise, the arbitration shall be carried out in the country where you reside by one neutral arbitrator and in accordance with the current rules for resolving disputes. Both parties have the right to be represented by a lawyer or other representative of their choosing. Both parties agree to comply with and carry out any ruling issued by the arbitrator. The arbitrator shall issue a written ruling, which will indicate the essential findings and conclusions on which the ruling is based. The sentence of the ruling may be brought before any court that has jurisdiction thereof.

INDEMNITY

You agree to indemnify and keep Naturhouse and our parent companies, branches (and their franchisees and licensees), subsidiaries, directors, employees, successors and assignees, free from any claim, loss or legal action, including reasonable legal fees, made by a third party as a result of your use of our website, your connection to our website, your breach of these terms and conditions, or your breach of any of the rights of another party. This indemnity survives the termination of these terms and conditions.

HOW TO CONTACT US

You many send written correspondence to exercise your rights to the following address:

NATURHOUSE FRANCHISING COMPANY LTD

257 OLD BROMPTON ROAD, EARL'S COURT, LONDON, ENGLAND, SW5 9HP

You may also contact us via the following channels:

  • By visiting our offices.
  • By email at customerservice@naturhouse.co.uk

Data requests sent to us may require you to provide additional documentation to confirm your identity.

ANNEX III – LIABILITY DISCLAIMER

The products sold on this website are not designed to diagnose, treat, cure or prevent any illness.

The purpose of this website is not to provide diagnosis, treatment or medical advice. The products, services, information and other content provided on this website, including the information that may be provided directly on this website, are provided solely for informative purposes. The results may vary depending on the medical history of each individual, compliance with the professional instructions, current health conditions and other factors. You should consult a doctor or other health professional with regard to any medical diagnosis or diagnosis relating to health and other treatment options.

The information on this website, including that shown on any product label, must not be considered as an alternative to the advice of a health professional. This website does not recommend the self-treatment of health problems. The information on this website is not exhaustive and does not cover all illnesses, ailments, physical conditions or their treatments. Contact your health professional immediately if you have any questions regarding your health.

You must not use the information or services on this website to diagnose or treat any health problem or to prescribe any medication or any other treatment. You must always consult your health professional and read the product information before using any medication or nutritional product, before starting any exercise or diet programme, or before starting any treatment for a health problem. Each individual is different and may have a different reaction to different products. You must consult your doctor about interactions between the medication you are taking and any nutritional supplements. Always read the product label before using the product. If there are any discrepancies, customers must follow the information on the product label or packaging.

In any event, this disclaimer expressly renounces all liability for claims resulting from improper use or abuse of the product, modification of the product, unsuitable product selection, breach of any code or undue ownership.