TERMS AND CONDITIONS OF USE AND CONTRACTING

NATURHOUSE FRANCHISING COMPANY LTD (hereinafter, "Naturhouse" or "us" or "our")

Last update: 16th September 2019

PLEASE CAREFULLY READ THESE TERMS AND CONDITIONS BEFORE USING THIS WEBSITE.

IF YOU DO NOT AGREE WITH THE TERMS IN THIS AGREEMENT, DO NOT ACCESS OR USE THIS WEBSITE AND DO NOT PROVIDE ANY PERSONAL INFORMATION.

The terms of use contained in this agreement may be periodically modified and may be revised at any moment. You must regularly visit this page to check the updated terms of use because they are binding for users of the website. By using this website, you accept any change or modification made to this agreement. If, at any moment, you do not accept any change or modification, you may contact us using the means outlined in the “How to contact us” section on the “Legal Notice” page. Certain provisions in the terms of use contained in this agreement may be replaced by content in the Privacy Policy.

Moreover, by using this website, you agree to be legally obliged to comply with these terms and conditions, as if you had signed this agreement. If you do not comply with these terms and conditions at any moment, we reserve the right, when applicable, to cancel your password, user account and/or access to this website (or any part of this website).

At our discretion, and without prior warning or liability, we may suspend, modify or alter any aspect of the website, including:

Restricting the period of time the website is available.
Restricting permitted use.
Restricting or cancelling the right of any user to use the website.

You accept that your access or use of the website may be cancelled without prior warning.

LIABILITY DISCLAIMER

It is very important, for your own awareness, to read the Liability Disclaimer that we provide here..

PRODUCTS, CONTENT AND SPECIFICATIONS

All the characteristics, content, specifications, products and prices of the products and services described or represented on this website are subject to changes at any moment and without prior warning.

Naturhouse tries to ensure that the information on this website is complete, precise and up to date. Despite our best efforts, the information on this website may occasionally be inaccurate, incomplete or out of date. We do not make any claims regarding the integrity, accuracy or actuality of the information on this website. For example, the products included on this website may not be available, may have different characteristics to those listed, may have a different price to the one indicated on the website or may contain a typing error on the price.

We may also change the information about prices and availability without prior warning. Although our practice is to confirm orders by email, receipt of an automatic order confirmation by email does not constitute definitive confirmation of the sale of a product or service. We reserve the right, without prior warning, to limit the amount of the order of any product or service and/or reject the service to any client.

DELIVERY METHODS AND TIMES

The delivery will be carried out by Royal Mail. Home delivery of orders made online at Naturhouse within the United Kingdom will carry a cost of £2.99. Purchases that exceed £30 will have no delivery charge.

Your order will be delivered between 1 and 3 working days following receipt of the order confirmation email. You may track your order status using the tracking number we include in your order confirmation email.

DELIVERY LIMITATIONS

When an order is made, it will be delivered to an address chosen by the purchaser, provided that this delivery address complies with the delivery restrictions indicated on this website.

This website currently operates and sells only in the United Kingdom. Hereinafter, this geographic area will be referred to as “the Region”. Therefore, products may be delivered and distributed only in the Region. Use of this website and purchases made on this website are understood to have taken place in the United Kingdom, as such they are subject to the applicable laws and regulations. Naturhouse will neither accept nor deliver orders outside the aforementioned Region.

All purchases on this website are made in compliance with a delivery contract.

RETURNS

Naturhouse can accept product returns only in the event that the product has not been opened and within 15 days of purchase. Returns will not be accepted after this period.

If you would like to return an item for any reason, first contact us in writing using the means outlined in the “How to contact us” section on the “Legal Notice” page. You will be asked to provide the order number you received when making the order on the website. Once we have determined that your goods can be returned, we will send you a Returns Authorisation Number and instructions about how to complete the process.

All refunds will be made via the same payment method as was used for the original purchase. The refund may not appear in your account until two invoicing cycles have passed.

PRIVACY POLICY

Privacy and security are our main priorities. View our Privacy Policy, which will apply to the personal data obtained or provided by yourself.